Dependafix™ / Home Repair Tools
FROM CHECKOUT TO DELIVERY
Shipping Policy
Understand shipping charges, dispatch information and what to do when a tool order needs delivery support.
Last updated: October 8, 2026
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STEP 01
Before payment
Review the destination, shipping charge and any shipment or delivery estimate provided for your order.
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STEP 02
After dispatch
Use the shipment details provided for your order; tracking availability depends on the delivery service.
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STEP 03
If there is a delay
Contact support with your order number so we can review the shipment and available options.
01Delivery destinations
The destinations and shipping methods available for a product are shown at checkout. Availability may differ for remote areas, restricted addresses, oversized items or products containing batteries. A shipping option is offered only where the order can be fulfilled using that option.
02Shipping costs
Shipping charges and any applicable free-shipping offer are shown before payment. The amount can depend on destination, order contents and the selected service. Free shipping is available only when expressly offered for your order.
03Order processing and shipment timing
Any handling period or expected shipment date displayed before purchase applies to the order. Payment review, stock availability and public holidays may affect handling, and we will communicate material changes. For orders covered by the U.S. FTC merchandise-order rule, if no shipment timeframe was stated, we will ship within 30 days of receiving a properly completed order or obtain your agreement to a delay; otherwise we will cancel and promptly refund the order.
04Transit estimates
Delivery estimates describe expected carrier transit and are separate from order processing. Estimates may be affected by weather, customs or carrier disruption. A delivery date is guaranteed only when expressly identified as guaranteed before purchase. We remain responsible for investigating delivery problems and providing remedies required by law.
05Shipment notices and tracking
We provide dispatch information using the contact details submitted with your order. Where tracking is available, the notice includes the carrier details. Tracking events may take time to appear after the carrier receives a parcel. Some orders may arrive in more than one parcel; any additional charges require disclosure and agreement.
06Shipping delays and cancellation
If we cannot ship within the timeframe stated at purchase, we will notify you before that deadline, explain the revised shipment date if known and give you the option to agree to the delay or cancel for a full, prompt refund. We will obtain any consent required by applicable law. Your right to cancel a qualifying delayed order is separate from our ordinary return policy.
07Address corrections
Check your delivery address, postal code and contact information before paying. If an address needs correction, contact us immediately. We will explain whether a change is still possible and any additional cost before proceeding. A customer-provided address error will be reviewed individually and does not remove mandatory consumer rights.
08Customs and import charges
For cross-border orders, the checkout or pre-purchase shipping information states whether duties and import charges are included. Charges not included may be payable to local authorities or the carrier. Do not assume an order is duty-free. Contact us before purchase if the information is unclear.
09Damaged, missing or undelivered parcels
Contact support promptly if a parcel arrives damaged, contains the wrong item, does not arrive or is marked delivered but cannot be located. Include your order number, delivery address and relevant photographs when safely available. Keep the packaging for a carrier investigation where practical. We will review the shipment and provide the remedy required by the circumstances and applicable law. There is no automatic loss of your rights simply because tracking says “delivered.”
10Battery-powered tools
Carrier rules may limit routes for rechargeable tools or batteries. Do not mail a swollen, leaking, overheated or otherwise damaged battery. Contact us for safe handling and return guidance before shipping a battery-powered item.