Dependafix™
CHECKOUT & PAYMENT INFORMATION
Payment & Security
Review available payment options, understand authorization and keep sensitive payment information out of support messages.
Last updated: October 8, 2026
01 / Payment methods
The payment methods available for your order are those displayed at checkout. Availability can depend on your location, currency and device. A card brand, wallet, installment option or payment service is supported only when it appears as an active checkout option.
02 / Order amount and currency
Review the full order amount, currency, discounts, shipping charges and taxes before authorizing payment. Any import charges not collected at checkout should be identified in the pre-purchase shipping information. Your bank may apply currency-conversion or cross-border charges under its own terms.
03 / Secure checkout
Our store uses Shopify’s checkout infrastructure and the payment providers enabled for the order. Shopify’s platform supports payment-card security standards, including PCI DSS. Security also depends on using the genuine store checkout, keeping your device protected and following your payment provider’s authentication steps. No online system can guarantee absolute security.
04 / Payment authorization
Your payment provider may request a verification code or other authentication. An authorization may appear as a temporary hold before the transaction is completed or released. Charges and settlement timing depend on the payment method. We may contact you if an order needs reasonable verification, but we will not request your password or a one-time authentication code by email or phone.
05 / Declined or incomplete payments
A decline can result from incorrect details, bank restrictions, an expired card or a verification issue. Check with your payment provider if necessary. Avoid repeatedly submitting payment while the status is uncertain. Contact support with your order number or checkout email so we can review whether an order was created.
06 / Protecting payment information
Enter sensitive payment details only through the genuine checkout or your payment provider’s approved process. Do not send full card numbers, card security codes, bank passwords or one-time codes to customer support. Payment processors handle payment credentials under their own privacy and security policies.
07 / Refunds
Approved refunds are generally sent to the original payment method. The amount and eligibility are determined by the Return & Refund Policy and applicable law. After a refund is submitted, your bank or payment provider controls posting time. If a card has expired or an account has changed, ask the provider how refunds are routed and contact us for the transaction reference.
08 / Unrecognized charges or suspected fraud
Contact your payment provider promptly if you believe your payment credentials have been compromised. You may also contact us with the transaction date, amount and order number if available. Share only the minimum information needed to investigate; do not disclose full payment credentials. Your right to contact a bank or exercise a lawful dispute remedy is preserved.