Dependafix™ / Home Repair Tools
HELP FOR EVERYDAY REPAIR TASKS
FAQ
Answers about choosing a tool, placing an order, getting delivery support and arranging a return.
Choosing a tool
01What does Dependafix™ sell?
Dependafix™ focuses on home repair tools and related practical equipment for maintenance and everyday improvement tasks. Check the individual product page for its intended use and included items.
02How do I check whether a tool is suitable for my job?
Review the dimensions, operating limits, material compatibility, power requirements and supplied accessories on the product page. Contact us if a requirement is unclear. Do not assume a tool is suitable for every material or application.
03Are batteries, chargers and accessories included?
They are included only when expressly listed for the selected product. Check the package contents before ordering.
04Can I use a tool for electrical, structural or gas work?
Some work requires a qualified professional or is regulated locally. A product description does not replace those requirements. Follow the manual, use suitable protective equipment and seek qualified help for hazardous tasks.
Ordering and delivery
05Which payment methods can I use?
Use the payment methods displayed as active options at checkout. Availability depends on the order and checkout configuration.
06How much is shipping and when will my order arrive?
Available destinations, shipping charges and any delivery estimate are shown with the product or at checkout. Handling time and carrier transit are separate. Free shipping or a guaranteed delivery date applies only when expressly offered.
07How do I find shipment information?
Review the dispatch information sent using the contact details provided with your order. Where tracking is available, it is included with the shipment details. Contact us with your order number if you need help.
08Can I cancel an order or correct the delivery address?
Contact us as soon as possible. We will explain whether the order can still be changed before dispatch. Statutory cancellation rights and rights for qualifying shipping delays remain available.
Returns and tool care
09Can I return an item?
Eligible voluntary return requests may be made within 30 calendar days of delivery. Contact us first for the correct return address and instructions. The Return & Refund Policy explains conditions and shipping costs; statutory rights remain unaffected.
10Should I send a return to the company address?
No. Please contact service@dependafix.com before sending any return. The approved return address may differ from the business address.
11What if the tool arrives damaged, faulty or incorrect?
Stop using it if there is a safety concern and contact us with the order number and a description. Photographs help where safely available. We will review the issue and provide the remedy required by the circumstances and applicable law.
12How are refunds paid?
Approved refunds are generally returned to the original payment method. We submit them promptly; your bank or payment provider determines when the credit appears.
13How should I care for a rechargeable tool?
Follow the supplied charging and storage instructions and use only the specified charger and compatible components. Keep tools dry where required, disconnect power before maintenance and stop using damaged equipment. Contact us before shipping a damaged battery.
Contacting us
14How can I contact customer support?
Email service@dependafix.com or call +86 184-6619-3769. Customer service hours are 8:00 AM – 10:00 PM Daily. Include your order number and the product concerned to help us respond.
15What information should I avoid sending?
Do not send full payment-card numbers, security codes, banking passwords or one-time verification codes. Avoid including unnecessary personal information in product photographs.