01

30-day return window

You may request a voluntary return of an eligible product within 30 calendar days after delivery. Once we approve the request, we will explain how and when to send it back. This voluntary window does not restrict statutory cancellation rights or remedies for products that are defective, incorrect or materially misdescribed.

02

Condition for change-of-mind returns

For a voluntary change-of-mind return, the tool must be unused, complete and in resalable condition, with its supplied accessories and instructions. Include proof of purchase and the original packaging where reasonably available. Brief inspection and any rights to handle goods under applicable law are preserved. Signs of cutting, drilling, heavy wear, unauthorized repair or missing components may affect eligibility for the voluntary policy.

03

Damaged, defective or incorrect products

If your product is damaged on arrival, faulty, incorrect or materially different from its description, stop using it where there is a safety concern and contact support. Photographs, a description and your order number help us investigate, but we will not require you to operate an unsafe product. We will provide the repair, replacement, refund or other remedy required by applicable law. The 30-day voluntary return window is not a deadline for statutory defect claims.

04

Return shipping costs

For an approved change-of-mind return, the customer pays return shipping unless we expressly offer otherwise. The return destination and any known shipping-cost information will be provided before you decide to return. For a valid defective, damaged, incorrect or materially misdescribed product claim, we cover reasonable necessary return costs or provide another remedy as required by law.

05

Refunds and original shipping charges

We assess the returned item and notify you of the outcome. Approved refunds are submitted promptly to the original payment method. Your bank or payment provider determines when the credit appears; contact us if you need the refund reference. Original outbound shipping for a voluntary change-of-mind return is not refunded unless stated otherwise or required by law. For qualifying order errors, defects or statutory cancellations, shipping charges are refunded as required by applicable law.

06

Exceptions and missing items

Used consumables, customized items or incomplete products may be ineligible for a voluntary change-of-mind return only where that restriction was disclosed before purchase and is lawful. Gift cards are not refundable except where required by law. A promotional or final-sale label does not remove rights relating to faults or misdescription. There is no routine restocking fee; any lawful deduction must be explained and supported.

07

Exchanges

Contact us if you need a different item. We will explain whether an exchange is available or whether returning the eligible item and placing a new order is the appropriate route. Availability and any price difference will be confirmed before you agree.

08

Cancellations before dispatch

Request cancellation as soon as possible. If the order has not been dispatched and cancellation is possible, we will confirm it and arrange the applicable refund. After dispatch, the return process may apply. This does not affect statutory withdrawal rights or the right to cancel a qualifying delayed order.

09

Safe return of electrical tools and batteries

Disconnect tools, remove accessories safely and pack components securely according to the instructions we provide. Do not send a damaged, swollen, leaking or overheated battery by ordinary mail. Contact support for specific guidance and follow carrier restrictions.

10

Your legal rights

Mandatory consumer rights take priority over inconsistent provisions in this policy. Where applicable law gives a cooling-off period, a longer defect-claim period or a different refund requirement, we will honor that requirement.